At BookMyLoom, we are committed to ensuring a smooth and satisfactory shopping experience. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.

1. Returns

• Products can be returned within 7 days of delivery in case of manufacturing defects, damages during shipping, or if the item is not as described.

• To request a return, contact our support team via phone or email, providing order details and product images.

• Returned items must be unused, in original packaging, and with all accessories intact.

2. Refunds

• Once your return request is approved and the product is received at our facility, we will process your refund.

• Refunds are issued to the original payment method within 7–10 business days.

• Shipping charges are non-refundable unless the return is due to our mistake (wrong or defective product).

3. Exchanges

• If you receive a defective or damaged item, you may opt for a replacement instead of a refund.

• Exchanges are subject to stock availability.

4. Non-Returnable Products

• Customized, special-order, or clearance products are not eligible for returns/refunds.

• Any product damaged due to misuse, mishandling, or improper installation will not be covered.

5. Cancellation Policy

• Orders may be cancelled within 24 hours of purchase, provided they have not yet been shipped.

• Once dispatched, cancellations are not allowed.

6. Contact for Returns/Refunds

To initiate a return, exchange, or refund, please contact us:

📞 Phone: +91 98255 78639
📧 Email: info.bookmyloom@gmail.com